Key Advantages

Featured Document Sample

MicroCom Telco Statement

This utility statement shows the ability to personalize promotions, vary services reported on and make use of color printing.

Featured White Paper

The CCM Connection

Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.

Featured Case Study

ABN AMRO Global Banking Group: Delivering Highly Personalized Letters

Group 1’s DOC1® solution helps ABN AMRO create an infrastructure to quickly and flexibly generate and control its document output.

Featured Demo

CCM Business Editions Overview

Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.

Profit from the power of customer intelligence.

Pitney Bowes Group 1 Software is the long-term leader in Document Composition software.

Proven Results

Since introducing the world’s first intuitive, document composition system with on-screen proofing over ten years ago, we’ve helped businesses and governments create and maintain thousands of customer-focused documents. Today, our completely reengineered systems provide even more functionality, more speed and more power.

Our CCM Focus

While our software has been recognized for its advanced technology and best-of-class performance, we’re driven by an undying commitment to Customer Communication Management. Across the board, our solutions enable businesses to improve profitability, increase effectiveness and strengthen customer relationships. This CCM framework provides you with deeper insights into the uniqueness of every customer, and the best strategies to communicate with each and every person, business and household.

End-to-End Capabilities

We can help you create, produce, distribute and manage customer communications every step of the way. This single-source access makes it easier for you to connect with customers in new ways–whether through data quality and integration, electronic document management or online account management.

Industry Know-How

We can provide insights into how documents can be used to improve your business, so you can meet the unique needs of your customers and gain a competitive advantage. View our Sample Gallery and see how we’ve helped transform communications for leading organizations.

Reliable, Long-term Leadership

Our business clients have benefited from software innovations and continuous improvement for over 20 years. And as part of Pitney Bowes, we are the $5.5 billion leader in the fast-growing mailstream category–with over 3,500 active patents.

Learn more about our powerful industry applications.

Recent Case Studies

ABN AMRO Global Banking Group: Delivering Highly Personalized Letters: Group 1’s DOC1® solution helps ABN AMRO create an infrastructure to quickly and flexibly generate and control its document output.
Aetna and Pitney Bowes - Partners in Progress: In an unprecedented partnership, Aetna and Pitney Bowes join forces to create a state-of-the-art automated document factory.
ANICO Elevates Client Communication and Streamlines Processes: DOC1 helps the American National Insurance Company communicate more clearly with clients while streamlining key work processes.
BKB Offers Clients a More Customer-Friendly Experience: Basler Kantonalbank implements DOC1 Suite to provide customers one, integrated statement.
British Gas Retains Customers with New Statement Design: British Gas redesigns statements using DOC1.
CCM Solution Provides Key Technology for Grameenphone's Flexible Invoice Generation System: Grameenphone implements a comprehensive CCM solution, enabling more efficient operations, greater customer convenience, and ultimately, enhanced user satisfaction.
Centris AG Implements DOC1 On-Demand to Provide Clients with Real-Time Document Generation: Centris AG is implementing Group 1's CCM On-Demand solution to help simplify and improve its customer communications.
Charlotte County Utilities Passes the Savings to Customers: Charlotte County Utilities implements document vault and EBPP solutions and passes the savings to customers.
Dutch Bank Staalbankiers Gains Significant Return on Investment Using DOC1: Dutch bank Staalbankiers creates account statements and other customer correspondence using DOC1 and presents these documents on its web site for customer self care.
Endsleigh Insurance Enhances Organizational Efficiency with DOC1: Endsleigh Insurance provides its customers with highly personalized documents and improved customer service after implementing DOC1.
Experian Personalizes Millions of Credit Reports with DOC1 and Oce: Read how DOC1 enables Experian to generate up to 9 million fifty-page credit reports each year in addition to 1.5 million bankcard statements annually.
Greater Cincinnati Water Works Benefits from the DOC1 Suite: Read how the DOC1 Software Suite helped the GCWW increase productivity, reduce costs and improve customer satisfaction.
ICG Communications Calls on DOC1 for Flexible Bill Formatting: ICG Communications implements DOC1 to provide customized and tailored statements to customers.
Interelectra Presents a New, Friendly Face to the Marketplace: A Belgian utility redesigns their statements to increase customer satisfaction and unify branding.
Maxcom Telecomunicaciones: Maxcom Telecomunicaciones incorporated DOC1 Design, Generate and e2 Vault to greatly improve the quality of their customer care.
Pitney Bowes Partner Power Provides Fujitsu with Full ADF Solution: Learn about Fujitsu Service's recent implementation of a full Automated Document Factory (ADF) solution powered by successful collaboration across Pitney Bowes business units.
Pitney Bowes Redesigns Its Invoices and Implements Enhanced Web Presentment and Payment: Pitney Bowes leverages their statement technology to cut expenses, increase satisfaction and offer new online services.
San Francisco Public Utilities Commission Delivers Easier-To-Read Bills, Enhanced Customer Service: Faced with a growing number of billing-related customer calls, San Francisco Public Utilities Commission (SFPUC) redesigns its bills and improves customer service with Group 1’s DOC1 and e2 solutions.
Sears Canada Produces 50 Million Documents a Year with DOC1: Read how DOC1's flexibilty and sophisticated formatting enabled Sears to produce a variety of dynamic documents.
Shenzhen Telecom Improves Customer Service through Better Bills: Shenzhen Telecom uses CCM solution to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Slovak Telecom Manages Personalized Customer Communications for Multi-Channel Delivery: Slovak Telecom implemented Group 1's DOC1 design/generate/print solution to create and manage personalized invoices for multi-channel delivery.
Thomas Cook AG Optimizes Customer Communications with CCM Solution: Thomas Cook AG implements a comprehensive Customer Communication Management (CCM) solution to better serve its client base through optimization of customer communications.
TUI InfoTec Personalizes Customer Documents with the Help of DOC1: When TUI InfoTec upgraded to a color printing system, they came to us for a comprehensive solution.
Utility Introduces Electronic Bill Payment and Presentment: A North-American utility reduces costs and increases customer satisfaction by offering electronic bill presentment and payment.

Recent White Papers

Are We Paying Attention?: The latest international research on the consumer attention span given to bills, statements, official correspondence, and direct marketing and the emerging role of transpromotional marketing messages.
The CCM Connection: Learn how to create, develop, manage and maintain more effective customer communications through the power of CCM.
The Document Evolution: Delivering on the Promise of Customer Communications Management: Group 1 Software and management-consulting firm Peppers & Rogers Group present a white paper on the importance of Customer Communication Management (CCM) for today's enterprises.
The Value of Document Composition and Print Stream Engineering: Learn how end-to-end business processes using print stream engineering and document composition can help your business yield efficiency and effectiveness, as well as reduced costs and greater customer satisfaction.
Utilizing Customer Communications to Build Profitable Long-term Customer Relationships: Group 1 Software and Madison Advisors, one of the most respected Document Management Consultancies, present a Market Assessment of the DOC1 Suite.

Recent Demos

CCM Business Editions Overview: Learn how to accelerate intelligent communications across your enterprise with Group 1’s Customer Communication Management (CCM) Business Editions.
StreamSure Production Print Validation Solution Demo: Watch a video tour of this new powerful, versatile CCM quality assurance solution for testing document output prior to production.

Pitney Bowes Group 1 Software